Tenants Information.
We are dedicated to providing our tenants with more than just a place to live – we strive to create homes that are comfortable, secure, and welcoming. Over the years, we have built a reputation for prioritizing the needs of our tenants, offering high-quality rental properties and attentive, responsive management. By fostering a sense of community and ensuring well-maintained, thoughtfully designed spaces, we aim to enrich the lives of those who choose to call our properties home.
Hours
Monday–Friday
9am–5pm
Main Phone Line
028 9443 3657
FAQs for Tenants.
How do I report a repair or maintenance issue?
You can report any repair or maintenance issue by calling us directly at 028 9443 3657. For urgent issues, like leaks or heating problems, please contact us immediately for faster assistance.
What should I do in case of an emergency (e.g., gas leak, fire, or flood)?
In emergencies, your safety is the priority. Call the relevant emergency services first (e.g., 999 for fire or gas leaks). After ensuring safety, contact us as soon as possible at 028 9443 3657.
How do I pay my rent?
Rent can be paid via direct debit, bank transfer, or other accepted methods. Details of payment methods and deadlines are outlined in your lease agreement. If you have questions, feel free to contact our office.
Can I decorate my rental property?
Small changes like hanging pictures or using removable décor are usually fine, but please get in touch with us before making any permanent alterations.
What happens if I lose my keys?
If you lose your keys, let us know immediately. We can arrange for a replacement, and if necessary, secure the property by changing the locks. Please note there may be a charge for replacement keys.
How do I prevent damp and mould in my home?
To help avoid damp or mould, make sure your home is well-ventilated by opening windows, especially when cooking or showering. Use extractor fans if available and wipe down any condensation promptly.